HBA Global presents

Webinar: Career Conversation 11 - Conflict Management

Date and time
Tuesday, 07 June
12:00PM - 01:15PM
2. Communicates effectively

Please note this webinar will take place from 12:00 to 1:15 PM ET. Please convert into your local time zone and mark your calendar accordingly.

Webinar description:
We’ve all, at one time or another, worked up the courage to have a conversation with someone, only to find that a few words into the discussion the other person begins lobbing bombs at us. We feel our pulse quicken, become sick to our stomachs, defensive and wonder what we can do to keep ourselves from walking away defeated. Our first impulse is to try to reason, argue or ignore the irrational person, and what we quickly learn is that instead, the encounter escalates.

Irrational people typically follow a predictable pattern, and the key to successfully preparing for facing them—and not falling apart when you do—can make all the difference in changing the dynamic of the conversation. This webinar will give you a brief look into the science behind the other person’s irrational behavior, tips for how to recognize it when it is happening and lastly how to keep yourself from being triggered into becoming defensive and slipping into irrationality.

The HBA is pleased to welcome Susan Gilell-Stuy to the Career Conversations webinar series. Susan is an executive coach and owner of Leadership Compound, where she helps clients discover their unique leadership compound—their formula—to reach their zenith. And she guides them to make it work in their day-to-day interactions. Susan is not a theoretical coach. She’s run businesses and led teams inside a handful of major companies, so she’s steeped in the real world, and understands the stresses and demands of busy executive life. Susan possesses an impressive list of credentials in this area with a Graduate Certificate Executive and Professional Coaching from The University of Texas at Dallas Naveen Jindal School of Management. She has also earned a Certified Stakeholder Centered Coach from Marshall Goldsmith Stakeholder Centered Coaching, and earned her bachelor of arts in psychology from St. John’s University.
Providing an executive lens to this discussion is Cathy Skala, vice president, touchstone program leader at Baxter Healthcare Corporation. Cathy started out in commercial architecture and after several years, she made a career change into information technology working for multiple healthcare companies, including Abbott and Hospira which was recently acquired by Pfizer. She then moved to mergers and acquisitions where she has led both divestitures and integrations, including the $4B acquisition of Gambro AB in 2013. Cathy is passionate about diversity not only in her career but at Baxter as well. She is honored to have served as the immediate past co-leader for Baxter Women Leaders, Baxter’s first Business Resource Group and the winner of the 2014 HBA ACE award.

Moderating this conversation is Laurie Wessels, president of the Wessels Group. Ms. Wessels is a leader development coach, consultant and trainer.  She works with executives, teams and emerging leaders, blending strategic planning and decision making, and leadership behaviors to enhance organizational effectiveness and sustainable leadership. Prior to coaching, she spent 15 years in the pharmaceutical industry. She is a past president of the HBA Chicago chapter and a member of the HBA Career Conversations team.

Learning objectives
1. Describe what is meant by conflict management and irrationality
2. Identify the emotional and scientific triggers that will help you understand your response to an irrational person
3. Apply strategies to develop/strengthen your ability to turn an irrational conversation into something productive for all participants

12:00 – 12:03 PM    Introduction
12:03 – 12:43 PM    Presentation
12:43 - 12:58 PM    Q&A
12:58 – 1:15 PM      Close

On-air chapter representative
Juliana Wood
Associate director, online learning resources, HBA

Featured speakers
Laurie Wessels (moderator)
President, Wessels Group

Susan Gilell-Stuy
Executive coach, Leadership Compound    

Cathy Skala
Vice president, touchstone program leader, Baxter Healthcare Corporation

Registration information
Event is open to: HBA members and nonmembers
Online registration available until one hour before the live broadcast begins.

Member rate:

Nonmember rate:

Special group rate for HBA Corporate partner companies:
25 participants: $500
50 participants: $875
100 participants: $1500

Corporate Partner employees of Purple CP packages please check with your company’s HBA contact prior to purchasing either an individual seat or the group rate as your company receives a number of pre-paid individual passes. These companies include: Baxalta, Bayer, BD, BMS, Johnson & Johnson, Novartis and Takeda.
If you are not sure who your company’s contact is visit your HBA profile, press My Company in the left hand navigation and view the primary contact or you can ask Kathleen Rietzl, corporate support administrator.

For more information, groups larger than 100, and group purchases by non-HBA Corporate Partners companies, contact Jacqui Sawers at or call 973-575-0606 ext. 2.

Webinar questions/support
- Chapter contact for event:  Juliana Wood at or 973-575-0606 ext 722
- Membership questions: or 973-575-0606 ext 1
- Online registration assistance: or 973-575-0606 ext 3
- Technical support:

This event is nonrefundable.


Registration information

The registration button at the bottom of the page will not show if online registration has closed or if the event has reached capacity. If you are a guest and the registration button is not showing, it may be that this is a member-only event. Read more about the benefits of membership or contact us about membership.

The HBA will make reasonable modifications to policies and programs to ensure that people with special needs have an equal opportunity to enjoy all of its programs. Contact us if you require special accommodations for this event.

 Price LevelRegular
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Registration: 1 - Regular registration

 Member - Euro€21.00
 Non-Member - Euro€30.00
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Registration: 2 - Group of 25 Participants

 Member - Euro€428.00
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Registration: 3 - Group of 50 Participants

 Member - Euro€749.00
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Registration: 4 - Group of 100 Participants

 Member - Euro€1,284.00

By registering for this event, you acknowledge that you may be photographed, videotaped and/or audio-taped during the course of the meeting and hereby give permission for your image, voice, or survey comments to be used in education, training, promotion and/or trade and communications media by the Healthcare Businesswomen's Association in any and all media throughout the world, without restriction as to frequency or duration of usage.