On Demand - Career Conversation 11: Conflict Management
We’ve all, at one time or another, worked up the courage to have a conversation with someone, only to find that a few words into the discussion the other person begins lobbing bombs at us. We feel our pulse quicken, become sick to our stomachs, defensive and wonder what we can do to keep ourselves from walking away defeated. Our first impulse is to try to reason, argue or ignore the irrational person, and what we quickly learn is that instead, the encounter escalates.
Irrational people typically follow a predictable pattern, and the key to successfully preparing for facing them—and not falling apart when you do—can make all the difference in changing the dynamic of the conversation. This webinar will give you a brief look into the science behind the other person’s irrational behavior, tips for how to recognize it when it is happening and lastly how to keep yourself from being triggered into becoming defensive and slipping into irrationality.