How to handle difficult conversations and conflict situations

HBA Basel in collaboration with KVALITO invites you to an engaging workshop, facilitated by Carl Emerson, on handling tough conversations with skill and impact.

Social isolation, quarantine, the prevalence of AI, and increasingly virtual relationships have all put pressure on the human element of our interactions. Sometimes, we don’t even know if we’re truly talking to a human! This can leave us uncertain about what is real, what we can influence, and how to navigate everyday conversations. As a result, it’s easy to get out of practice—yet we still have to engage with others, many of whom may not be skilled communicators.

Whether it’s a meeting with your boss, a job interview, a casual interaction in the street, or addressing a microaggression in an email, these challenges are everywhere. They can contribute to stress, fatigue, and general dissatisfaction.

In this story-led workshop, facilitated by Carl Emerson, we will explore the critical elements of effective conversation. We’ll examine what drives conflict—big or small—and discover strategies to navigate each interaction while remaining authentic, sustaining meaningful impact, and achieving the visibility and success needed in today’s evolving environment.

Meet Carl Emerson:
Carl is the founder of InsideOut Solutions. With nearly 40 years of professional experience, he is passionate about delivering practical solutions and helping individuals and teams access their full range of resources. Carl has a strong ability to look beyond surface-level symptoms to identify underlying issues. Through group facilitation, training and coaching, his work focuses on drawing out what is already present while providing the additional resources required to realise and achieve sustainable solutions. His central focus is personal leadership. Carl is an HBA Ambassador since 2015.

Agenda

5:45 PM - 6:00 PM	Doors open
6:00 PM - 6:15 PM	Opening remarks and Introductions
6:15 PM - 7:30 PM	Workshop
7:30 PM - 9:00 PM	Apero and Networking

Additional Event Information

A small apéro will follow the workshop, offering an informal opportunity to network and continue the conversation with fellow participants.
Online registration deadline: 17 March 2026
Event is open to: HBA Members and Non-members
This event is not refundable.
Onsite (walk -in) registration: Is Not Allowed

Featured Speakers

Carl Emerson
Facilitator, Trainer, Coach, InsideOutSolutions
Moderator

Event Sponsor

Pricing

	Member	Non-Member
Regular Registration - In-person	€25.00 / $25.00	€45.00 / $45.00
Sponsor Registration - In-person	€25.00 / $25.00	€25.00 / $25.00

Members receive up to 50 percent discount

Event Policies

Photography Policy
By registering for this event, you acknowledge that you may be photographed, videotaped, and/or audio-taped during the meeting and hereby give permission for your image, voice, or survey comments to be used in education, training, promotion, and/or trade and communications media by the Healthcare Businesswomen's Association in any and all media throughout the world, without restriction as to frequency or duration of usage.

COVID-19 Policy
The HBA requires that all persons who participate in in-person events do so at their own risk and that each participant agrees to the following agreement before taking part in the activity and urges all participants to act in such a manner as to protect their own safety and the safety of others.

By registering for this event, I fully understand that my participation in the program is purely voluntary. I desire to participate and agree to act reasonably and prudently under the circumstances. I further understand that any HBA volunteers participating in the activity will act individually and will not represent the HBA. As a condition to my participation the activity, I waive and release the HBA and their officers, employees, and agents from any claim that I may have for any damage to property or injury to my person that may result in whole or in part from my participation.

Special Needs Policy
The HBA will make reasonable modifications to policies and programs to ensure that people with special needs can enjoy all of its programs. Contact us if you require special accommodations for this event.