Event description
Bill Balderaz, president and founder of Futurety, Fathom & GoTelecare Ohio, will present on how people have become accustom to Amazon, Starbucks and Target experiences. Patient expectations have never been higher and to thrive in this competitive industry you must transition from a patient culture to a customer culture. Is your business/organization on track to keep up with these changes? Do not miss this fantastic event.
Learning objectives
1. Identify strategies on shifting from a "patient" to "customer" culture
2. Network will fellow industry leaders
Agenda
5:30 - 6:00 PM Registration, networking and hors d'oeuvres
6:00 - 7:00 PM Guest speaker, Bill Balderaz
7:00 - 7:30 PM Q&A's, closing remarks and networking
Event location
The Ohio State University Wexner Medical Center
Outpatient Services Martha Morehouse Plaza Auditorium
2500 Kenney Road
Columbus, Ohio 43221
(614) 293-5084
Special instructions: Free Parking
Sponsors
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Speaker
Bill Balderaz
President and founder, Futurety, Fathom & GoTelecare Ohio
Registration information
Event is open to: HBA members and nonmembers
Online registration deadline: February 23, 2016
Onsite (walk-in) registration: Is allowed
Member rate:
$20 until February 21, 2016
$25 after February 21, 2016
Nonmember rate:
$30 until February 21, 2016
$35 after February 21, 2016
Cancellations/refunds
Is this event refundable? Yes
If yes, requests must be submitted in writing to events@hbanet.org by February 17, 2016; no refunds are available after this date.
Event questions/support
- Chapter contact for event: Shyra Eichhorn at Shyra_Eichhorn@yahoo.com or 614-565-8104
- Membership questions: membership@hbanet.org or 973-575-0606 ext 1
- Online registration assistance: events@hbanet.org or 973-575-0606 ext 3
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