Having Challenging Conversations
Think of a conversation you’ve been putting off. Got it? It’s one of those times when you know you should talk to someone, but you don’t. Sometimes we are afraid that if we have these conversations they will make the situation worse, so we avoid them hoping that they will somehow go away. Since hope is not an effective strategy, these situations rarely get better on their own. While most people don’t like dealing with challenging conversations, we all need to have them at times. So, what do you do?
In this program executive coach Louis Forbringer, PhD will teach best practice strategies, provide a checklist of action items to think about before going into the conversation, review some useful skills to practice during the conversation and give some tips and suggestions to help you stay focused, including possible conversation openings.
Agenda
7:30 - 8:00 AM Registration and networking
8:00 - 9:00 AM Program
9:00 - 9:30 AM Closure and networking
Special instructions: Please remember to bring your ID for check in. If relying on GPS, please use Google Maps, as some other apps are inaccurate. Pfizer and Monsanto share a campus, and the signage says Monsanto, but the meeting will take place in a Pfizer building. There will be ample HBA 'wayfinding' signage. When arriving, check in at the guard station. They should have your name on the list. At the traffic circle, take the first right (Forest Trace Drive) and follow signs to the visitor parking lot, which is just past the parking garage. Then, enter the lobby, where you’ll check in. Pfizer representatives will be there to escort everyone to the event. Please see the map for more details.
Registration information
Event is open to: HBA members and nonmembers
Online registration deadline: January 8, 2018
Onsite (walk-in) registration: Is NOT allowed
Cancellations/refunds
Is this event refundable? Yes
If yes, requests must be submitted in writing to events@hbanet.org by January 8, 2017; no refunds are available after this date.
Learning Objectives
1. Apply best practice strategies to challenging conversations
2. Prepare for challenging conversations using a checklist of action items
3. Employ skills to open challenging conversations and keep them on track
Pricing
| Regular registration | $30.00 / €26.00 | $45.00 / €39.00 |
Members receive up to 50 percent discount
Event Policies
Photography Policy
By registering for this event, you acknowledge that you may be photographed, videotaped, and/or audio-taped during the meeting and hereby give permission for your image, voice, or survey comments to be used in education, training, promotion, and/or trade and communications media by the Healthcare Businesswomen's Association in any and all media throughout the world, without restriction as to frequency or duration of usage.
COVID-19 Policy
The HBA requires that all persons who participate in in-person events do so at their own risk and that each participant agrees to the following agreement before taking part in the activity and urges all participants to act in such a manner as to protect their own safety and the safety of others.
By registering for this event, I fully understand that my participation in the program is purely voluntary. I desire to participate and agree to act reasonably and prudently under the circumstances. I further understand that any HBA volunteers participating in the activity will act individually and will not represent the HBA. As a condition to my participation the activity, I waive and release the HBA and their officers, employees, and agents from any claim that I may have for any damage to property or injury to my person that may result in whole or in part from my participation.
Special Needs Policy
The HBA will make reasonable modifications to policies and programs to ensure that people with special needs can enjoy all of its programs. Contact us if you require special accommodations for this event.