18 April 2019 - 3 May 2019
3:30 AM - 9:00 AM CST
Registration for this event has closed
HBA CHICAGO-NORTHERN SUBURBS PRESENTS

A Wake-Up Call for Healthcare: Improving the Customer-Patient Experience

Start your day off by interacting with colleagues. Join us for breakfast and interactive panel and table discussions focused on multiple facets of the Customer-Patient Experience. Key leaders in the healthcare and retail landscape will share their experiences and responsibilities for delivering a positive customer-patient experience.

Agenda
7:30 AM - 7:55 AM Registration and breakfast
8:00 AM - 8:10 AM HBA Chicago-Northern Suburbs updates
8:10 AM - 9:25 AM Interactive panel and table discussions on the customer-patient experience
9:25 AM - 9:30 AM Close

Registration information
Event is open to: HBA members and nonmembers
Online registration deadline: 18 April 2019
Onsite (walk-in) registration: Is allowed

    Onsite registration is not recommended. If you choose to register onsite, please arrive at least fifteen
    minutes early and be prepared to use your smartphone/mobile device to complete the transaction.
    Only credit card payments are accepted. Nonmembers are advised to create an HBA profile
    prior to arriving.


This event is nonrefundable.

Learning Objectives

1. Engage in a productive, informative and relatable discussion around the best practices from the healthcare and retail perspective.
2. Initiate meaningful connections with other healthcare colleagues to share and increase your understanding of the Customer-Patient Experience.

Featured Speakers

Nicole Leiter
Corporate Operations Vice President , Walgreens Boots Alliance
Emily Mason
Director Patient Experience, Astellas Pharma US, Inc.
Alyssa Raine
Divisional Vice President Brand Marketing, Walgreens Boots Alliance
Holly Schmidt
Sr. Divisional Merchandise Manager, Beauty, Walgreens Boots Alliance
Susan Yeazel
Health Care Practice Leader, Point B

Event Sponsor


Pricing

 MemberNon-Member
Regular Registration$30.00 / €26.00$45.00 / €39.00
Walgreens Employees$30.00 / €26.00$30.00 / €26.00

Members receive up to 50 percent discount



Event Policies

Photography Policy
By registering for this event, you acknowledge that you may be photographed, videotaped, and/or audio-taped during the meeting and hereby give permission for your image, voice, or survey comments to be used in education, training, promotion, and/or trade and communications media by the Healthcare Businesswomen's Association in any and all media throughout the world, without restriction as to frequency or duration of usage.

COVID-19 Policy
The HBA requires that all persons who participate in in-person events do so at their own risk and that each participant agrees to the following agreement before taking part in the activity and urges all participants to act in such a manner as to protect their own safety and the safety of others.

By registering for this event, I fully understand that my participation in the program is purely voluntary. I desire to participate and agree to act reasonably and prudently under the circumstances. I further understand that any HBA volunteers participating in the activity will act individually and will not represent the HBA. As a condition to my participation the activity, I waive and release the HBA and their officers, employees, and agents from any claim that I may have for any damage to property or injury to my person that may result in whole or in part from my participation.

Special Needs Policy
The HBA will make reasonable modifications to policies and programs to ensure that people with special needs can enjoy all of its programs. Contact us if you require special accommodations for this event.