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A Wake-Up Call for Healthcare: Improving the Customer-Patient Experience

Thu, Apr 18, 2019   thru Fri, May 3, 2019

Walgreen's University, Deerfield, IL

Interactive panel and table discussions focused on the multi-faceted components of the customer-patient experience.

HBA Chicago-Northern Suburbs presents

A Wake-Up Call for Healthcare: Improving the Customer-Patient Experience

Date and time



Walgreen's University

6 Parkway North

Deerfield, IL 60015 United States



Event contact

Patricia Jassak





Event sponsors


Start your day off by interacting with colleagues. Join us for breakfast and interactive panel and table discussions focused on multiple facets of the Customer-Patient Experience. Key leaders in the healthcare and retail landscape will share their experiences and responsibilities for delivering a positive customer-patient experience.

7:30 AM - 7:55 AM Registration and breakfast
8:00 AM - 8:10 AM HBA Chicago-Northern Suburbs updates
8:10 AM - 9:25 AM Interactive panel and table discussions on the customer-patient experience
9:25 AM - 9:30 AM Close

Registration information
Event is open to: HBA members and nonmembers
Online registration deadline: 18 April 2019
Onsite (walk-in) registration: Is allowed

    Onsite registration is not recommended. If you choose to register onsite, please arrive at least fifteen
    minutes early and be prepared to use your smartphone/mobile device to complete the transaction.
    Only credit card payments are accepted. Nonmembers are advised to create an HBA profile
    prior to arriving.

This event is nonrefundable.


Featured speakers

Nicole Leiter

Corporate Operations Vice President

Walgreens Boots Alliance

Emily Mason

Director Patient Experience

Astellas Pharma US, Inc.

Alyssa Raine

Divisional Vice President Brand Marketing

Walgreens Boots Alliance

Holly Schmidt

Sr. Divisional Merchandise Manager, Beauty

Walgreens Boots Alliance

Susan Yeazel

Health Care Practice Leader

Point B


Learning objectives

1. Engage in a productive, informative and relatable discussion around the best practices from the healthcare and retail perspective.
2. Initiate meaningful connections with other healthcare colleagues to share and increase your understanding of the Customer-Patient Experience.


Registration information

The registration button at the bottom of the page will not show if online registration has closed or if the event has reached capacity. If you are a guest and the registration button is not showing, it may be that this is a member-only event. Read more about the benefits of membership or contact us about membership.

The HBA will make reasonable modifications to policies and programs to ensure that people with special needs have an equal opportunity to enjoy all of its programs. Contact us if you require special accommodations for this event.


 Registration NamePrice LevelRegular

 Regular Registration

 Regular RegistrationMember$30.00
 Regular RegistrationMember - Euro€26.00
 Regular RegistrationNon-Member$45.00
 Regular RegistrationNon-Member - Euro€39.00

 Walgreens Employees

 Walgreens EmployeesMember$30.00
 Walgreens EmployeesMember - Euro€26.00
 Walgreens EmployeesNon-Member$30.00
 Walgreens EmployeesNon-Member - Euro€26.00

By registering for this event, you acknowledge that you may be photographed, videotaped and/or audio-taped during the course of the meeting and hereby give permission for your image, voice, or survey comments to be used in education, training, promotion and/or trade and communications media by the Healthcare Businesswomen's Association in any and all media throughout the world, without restriction as to frequency or duration of usage.