Navigating Difficult Conversations
Have you had to challenge someone on a topic? Have you had to give a negative performance evaluation? Have you ever had to share bad news? Difficult conversations can be incredibly stressful. They take a mental and emotional toll. However, the ability to navigate difficult conversation is a critical skill that can have both personal and professional benefits.
In this interactive workshop, you will learn tools and techniques to help navigate difficult conversations, especially remotely, which can add to the difficulty. Through the evaluation of real situations, you will begin to develop the confidence to manage conversations that are productive and respectful no matter how difficult they may be.
Learn from one of UC San Diego Rady's School of Management top executive trainers, Dr. Ernie Mendes, an organizational psychologist who specializes in the art and science of Emotional Intelligence with training/keynote topics such as Succeeding in Difficult Conversations and Leading & Developing High Performing Teams.
By the end of the session, you will learn:
- How to manage the single common element in all Difficult conversations
- How to set the context for sensitive conversations virtually or in person
- The key mindsets and language patterns to use and to not use
Registration information
Event is open to: HBA Members and Nonmembers
Online registration deadline: 6 January 2020
Cancellations/refunds
This event is refundable, requests must be submitted in writing to events@hbanet.org by 3 January 2021
Learning Objectives
Pricing
| Regular Registration | $10.00 / €9.00 | $15.00 / €13.00 |
Members receive up to 50 percent discount
Event Policies
Photography Policy
By registering for this event, you acknowledge that you may be photographed, videotaped, and/or audio-taped during the meeting and hereby give permission for your image, voice, or survey comments to be used in education, training, promotion, and/or trade and communications media by the Healthcare Businesswomen's Association in any and all media throughout the world, without restriction as to frequency or duration of usage.
COVID-19 Policy
The HBA requires that all persons who participate in in-person events do so at their own risk and that each participant agrees to the following agreement before taking part in the activity and urges all participants to act in such a manner as to protect their own safety and the safety of others.
By registering for this event, I fully understand that my participation in the program is purely voluntary. I desire to participate and agree to act reasonably and prudently under the circumstances. I further understand that any HBA volunteers participating in the activity will act individually and will not represent the HBA. As a condition to my participation the activity, I waive and release the HBA and their officers, employees, and agents from any claim that I may have for any damage to property or injury to my person that may result in whole or in part from my participation.
Special Needs Policy
The HBA will make reasonable modifications to policies and programs to ensure that people with special needs can enjoy all of its programs. Contact us if you require special accommodations for this event.