HBA San Diego presents

Navigating Difficult Conversations

Date and time
Wednesday, 06 January
07:30AM - 09:00AM PST

Event Contact
Lara Poling
2. Communicates effectively
Event sponsor

Have you had to challenge someone on a topic? Have you had to give a negative performance evaluation? Have you ever had to share bad news? Difficult conversations can be incredibly stressful. They take a mental and emotional toll. However, the ability to navigate difficult conversation is a critical skill that can have both personal and professional benefits.

In this interactive workshop, you will learn tools and techniques to help navigate difficult conversations, especially remotely, which can add to the difficulty. Through the evaluation of real situations, you will begin to develop the confidence to manage conversations that are productive and respectful no matter how difficult they may be.

Learn from one of UC San Diego Rady's School of Management top executive trainers, Dr. Ernie Mendes, an organizational psychologist who specializes in the art and science of Emotional Intelligence with training/keynote topics such as Succeeding in Difficult Conversations and Leading & Developing High Performing Teams.

By the end of the session, you will learn:
- How to manage the single common element in all Difficult conversations
- How to set the context for sensitive conversations virtually or in person
- The key mindsets and language patterns to use and to not use

Registration information
Event is open to: HBA Members and Nonmembers
Online registration deadline: 6 January 2020
This event is refundable, requests must be submitted in writing to by 3 January 2021

Featured speakers

Learning Objectives

Registration information

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The HBA will make reasonable modifications to policies and programs to ensure that people with special needs have an equal opportunity to enjoy all of its programs. Contact us if you require special accommodations for this event.

 Price LevelRegular
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Registration: Regular Registration

 Member - Euro€9.00
 Non-Member - Euro€13.00

By registering for this event, you acknowledge that you may be photographed, videotaped and/or audio-taped during the course of the meeting and hereby give permission for your image, voice, or survey comments to be used in education, training, promotion and/or trade and communications media by the Healthcare Businesswomen's Association in any and all media throughout the world, without restriction as to frequency or duration of usage.